FAQ

Are your products authentic?

Yes. All products sold by Trivolt Cards are 100% authentic and purchased exclusively from official suppliers . We do not sell replicas or resealed products.

Do you ship to all of Portugal?

Yes. We ship to mainland Portugal and the islands .
Shipping costs and delivery times are displayed at checkout before payment.

How long does shipping take?

Orders are typically processed within 1–2 business days after payment confirmation.
Delivery time depends on the carrier and the destination.

Are the products packaged securely?

Yes. All orders are carefully packaged , especially sealed and collectible items, to ensure they arrive in perfect condition.

Can I return a product?

Yes. Returns are accepted in accordance with applicable consumer protection laws.
The items must be unused, sealed, and in their original packaging .
For more details, please see our Return Policy .

Do you accept pre-orders?

Yes, when clearly indicated on the product page.
Pre-ordered items are shipped after the official release date .

What payment methods do they accept?

We accept all major payment methods available at checkout, including credit/debit cards and secure digital payment options.

How can I get in touch?

You can contact us through the Contact page.
We aim to respond as quickly as possible.